FAQs

Below you can find some common concerns of our clients.
If you have other questions, please send them to customercare@softcasa.net .

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Need Help?

Need Help?

If you have an issue or question that requires immediate assistance, you can contact our Customer Service team.

If we aren’t available, just drop us an email at customercare@softcasa.net and we’ll get back to you within 24 – 48 hours (Mon – Fri).

Pre Sale Questions

We specialize in a wide variety of home textile products including bedding sets, curtains, cushions, towels, rugs, and more—sourced from trusted global suppliers.
Our products are shipped directly from our partner suppliers, mainly located in China.
Shipping times can vary depending on the product and your location. On average, orders may take 7 to 25 business days to arrive. Please note: shipping delays may occur due to customs, holidays, or logistics disruptions.
Yes! Once your order is shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear, depending on the shipping carrier.
We do not accept returns unless the item is defective, damaged, or significantly different from what was described. If you experience any issue, please contact us within 5 days of receiving your order with photo/video evidence, and we’ll work with the supplier to resolve it.
Buyers are responsible for any customs fees, VAT, or import duties that may apply in their country. These charges are not included in the product price or shipping cost.
To speed up delivery, items in your order may be shipped separately from different suppliers. Don’t worry—you’ll receive all your items!
We're sorry to hear that! Please contact us immediately with: Your order number A photo or video of the issue We’ll coordinate with the supplier to arrange a replacement or refund if applicable.
No. We are a reseller and do not manufacture or inspect the products ourselves. We source directly from third-party suppliers.
It may take a few days after dispatch for tracking to update. This is normal with international shipping. If no update appears after 7 business days, contact us and we’ll check for you.
Yes! Reach out via email at customercare@softcasa.net or use our Contact Us page. We typically respond within 24–48 hours (Mon–Fri).
Unable to find satisfactory answers ? Contact Support

⚠️ Disclaimer

We are a dropshipping business and act as an intermediary between customers and suppliers. While we do our best to provide great service, we are not responsible for:

  • Delays caused by the supplier or shipping carriers
  • Manufacturing defects or sizing inconsistencies
  • Customs fees or product regulations in your country